Warranty

Overview

This policy explains the warranty protection that applies to products purchased from our store, how it relates to your statutory consumer rights, and what to do if you believe an item you have received is faulty. It applies to all orders shipped to the United Kingdom and Spain.

Statutory warranty

All goods sold through our store are covered by the statutory warranty for defects that applies under consumer protection law. If an item you receive is faulty, not as described, or otherwise does not conform to the contract of sale, you are entitled to a remedy. Depending on the circumstances, this may include:

  • Repair of the faulty item;
  • Replacement with an identical or equivalent item; or
  • Where the law allows and repair or replacement is not possible or proportionate, a price reduction or a full refund.

These statutory rights exist regardless of any additional manufacturer warranty and are not affected by it. They are provided at no extra cost to you as part of your purchase.

Manufacturer warranty

Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase, on top of your statutory rights described above. The manufacturer warranty covers defects in materials or workmanship arising under normal use during this period. It does not replace or limit your statutory warranty rights — if the two overlap, you may rely on whichever offers you the better protection in a given situation.

Reporting a fault

If you believe a product is defective, please get in touch with us as soon as possible so we can help resolve the issue. To report a fault:

  1. Email us at contact@islahomev.shop;
  2. Describe the fault as precisely as possible, including when it appeared and how it affects the product;
  3. Include your order number so we can locate your purchase quickly; and
  4. Where possible, attach photos (or video) clearly showing the issue.

Once we receive your report, we will review the details and get back to you with the next steps. We aim to sort out any genuine fault promptly, and depending on the situation this may involve a repair, a replacement, or another remedy in line with your statutory rights.

What this warranty does not cover

Warranty cover applies to genuine manufacturing or material defects. It does not extend to damage caused by normal wear and tear, misuse, accidental damage, or failure to follow any care instructions provided with the product. If we determine that a reported issue falls outside the scope of this warranty, we will explain why and discuss any options available to you.

Contact

Isla home V
Campo San Antón, 1, Centro
14010 Córdoba, Spain
Email: contact@islahomev.shop
Phone: +34631264531