Privacy policy

1. Introduction

This Privacy Policy explains how Isla home V ("we", "us", "our") collects, uses, shares, and protects personal data when you visit our website, browse our products, place an order, or otherwise contact us. We are committed to processing your data lawfully, fairly, and transparently, in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection law. Please read this policy carefully so you understand your rights and how we handle your information.

2. Who is responsible for your data (the Controller)

The controller responsible for the personal data processed through this website is:
Isla home V
Campo San Antón, 1, Centro
14010 Córdoba, Spain
Email: contact@islahomev.shop
Phone: +34631264531

If you have any questions about this policy or about how your data is handled, please contact us using the details above.

3. What data we collect and why

We only collect personal data that is necessary for the purposes described below. The categories of data we process, and the legal basis for each, are as follows.

3.1 When you visit our website

When you browse our site, our server temporarily logs certain technical information, including your IP address, the date and time of access, the URL requested, the referring page, and details about your browser and operating system. This information is used to keep the website secure, diagnose technical issues, and ensure reliable operation. Legal basis: GDPR Art. 6(1)(f) — our legitimate interest in maintaining a secure and functioning website.

3.2 When you place an order

To process and fulfil your order, we collect the information required to complete the purchase and deliver it to you: your name, billing and shipping address, email address, phone number (optional), and payment details. This data is essential for entering into and performing the contract of sale with you. Legal basis: GDPR Art. 6(1)(b) — performance of a contract to which you are a party.

3.3 When you contact us

If you contact us — for example, with a question about a product or order — we store the content of your message together with your contact details, so that we can respond to you and keep a record of the communication. Legal basis: GDPR Art. 6(1)(b) and (f).

4. Sharing your data

We do not sell your personal data. We only share it with third parties in the following circumstances:

  • where you have given your explicit consent to the sharing;
  • where sharing is necessary to perform a contract with you (for example, passing your shipping details to a carrier, or your payment details to a payment provider);
  • where we are subject to a legal obligation requiring disclosure; or
  • where we have a legitimate interest in doing so, in accordance with GDPR Art. 6(1)(f), and this interest is not overridden by your rights and freedoms.

Any third party that processes personal data on our behalf is required to handle it securely and only for the purposes we specify.

5. Cookies

Our website uses cookies that are strictly necessary for it to function correctly, such as those needed to operate the shopping cart and checkout. These necessary cookies do not require your consent. Optional cookies — for example, those used for analytics or marketing purposes — are only placed on your device after you have given your consent through our cookie banner, and you may withdraw that consent at any time.

6. Services we use

This website is hosted on the Shopify platform, provided by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada. Shopify provides the infrastructure that allows us to sell products, manage orders, and operate this store securely.

Payments made on this website are processed by our configured payment providers. We do not store your full payment card details ourselves; this information is handled directly by the relevant payment provider. Each payment provider processes your data under its own privacy policy, which we encourage you to review.

7. International data transfers

Because some of the service providers we rely on, such as our hosting provider, are located outside the European Economic Area, your personal data may be transferred to and processed in other countries. Where this occurs, we and our providers take appropriate measures to ensure your data continues to be protected in accordance with applicable data protection law.

8. How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including to complete your order, respond to your enquiries, and comply with any applicable legal, tax, or accounting obligations. Once data is no longer needed for these purposes, it is deleted or anonymised.

9. Your rights

Under the GDPR, you have the following rights in relation to your personal data:

  • Access — request confirmation of whether we process your data, and obtain a copy of it (Art. 15);
  • Rectification — request correction of inaccurate or incomplete data (Art. 16);
  • Erasure — request deletion of your data where applicable (Art. 17);
  • Restriction — request that we limit how we use your data in certain circumstances (Art. 18);
  • Portability — request a copy of your data in a structured, commonly used, machine-readable format, or ask us to transmit it to another controller (Art. 20);
  • Withdraw consent — where processing is based on consent, withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal (Art. 7(3));
  • Lodge a complaint — with a supervisory authority if you believe your data protection rights have been infringed (Art. 77). In Spain, this is the Agencia Española de Protección de Datos (AEPD).

To exercise any of these rights, please contact us at contact@islahomev.shop. We will respond to your request within the timeframes required by applicable law.

10. Right to object

Where we process your data on the basis of our legitimate interest, you have the right to object to that processing at any time under GDPR Art. 21, on grounds relating to your particular situation. If you object, we will stop processing your data for those purposes unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Any changes will be posted on this page, and we encourage you to review it periodically.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Isla home V
Campo San Antón, 1, Centro
14010 Córdoba, Spain
Email: contact@islahomev.shop
Phone: +34631264531