Contact information
We want getting in touch with us to be as straightforward as possible. Below you will find our full contact details, along with an overview of the kinds of questions we are happy to help you with.
Who we are
This online store is operated by Isla home V, registered at the postal address shown below.
Postal address
Isla home V
Campo San Antón, 1, Centro
14010 Córdoba
Spain
Email and phone
For the fastest response, we recommend contacting us by email.
Email: contact@islahomev.shop
Phone: +34631264531
What we can help you with
Our customer service team is available to assist with a wide range of enquiries, including:
- Questions about products before you place an order
- Order status and shipping enquiries for deliveries to the United Kingdom and Spain
- Returns, exchanges and refunds
- Payment and billing questions
- Any other general enquiry about our store or your order
Returns and refunds enquiries
If you are contacting us about a return, please note that we offer a 30-day return window from the date of delivery, and return shipping costs are covered by us. Refunds are processed within 5 business days of receiving your return, and we are also happy to arrange an exchange instead of a refund if you would prefer. Please include your order number in your message so we can assist you as quickly as possible.
Order and delivery enquiries
We ship to the United Kingdom and Spain, with orders typically handled within 1-2 business days and delivered within 2-4 business days. If you have a question about the status of your order or its delivery, please contact us using the details above and include your order number.
Payments and warranty
We accept payment by Visa, Mastercard, Maestro, American Express, Discover, Google Pay and Apple Pay, with all prices shown in EUR. Our products are covered by a 2-year warranty; if you have a question or concern relating to a product you have purchased, please get in touch with the details above and we will be glad to assist.