Refund policy

Return window

We want you to be completely happy with your purchase. If you change your mind for any reason, you may return your order within 30 days of delivery — no reason needed and no questions asked. This window applies to orders shipped to our current delivery regions, the United Kingdom and Spain.

Beyond our own goodwill return window, EU and UK consumers also benefit from a statutory right of withdrawal. For the full legal terms of that right, please see our Right of Withdrawal policy.

How to return an item

Starting a return is simple. Just follow these steps:

  1. Email us at contact@islahomev.shop with your order number and the item(s) you'd like to return.
  2. We will respond within one business day and send you a prepaid return label.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office.

Once your return is on its way, keep the proof of postage until your refund or exchange has been confirmed.

Return conditions

To be accepted, returned items must meet the following conditions:

  • Goods must be complete, unused and in their original packaging.
  • Any labels and protective films must remain attached and undamaged.
  • Hygiene items and sealed products are excluded from return once the seal has been opened, for health and safety reasons.

Items that do not meet these conditions may not be eligible for a refund or exchange.

Exchanges

If you'd prefer a different size, colour or item rather than a refund, we're happy to help. Simply let us know your preference when you first contact us at contact@islahomev.shop, and we will arrange the exchange as an alternative to a refund.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds are issued to your original payment method, in EUR, for the full purchase price of the returned item(s).

We accept and refund via the following payment methods: Visa, Mastercard, Maestro, American Express, Discover, Google Pay and Apple Pay. Please note that your bank or card provider may take a little longer to display the refunded amount, depending on their own processing times.

Return shipping costs

We cover the cost of return shipping — you will not be charged for sending an eligible item back to us.

Warranty

All products purchased from us are covered by a 2-year warranty against manufacturing defects, in line with our commitment to quality. If you believe an item you've received is faulty, please contact us and we will assess the issue and advise on the best solution, which may include a repair, replacement or refund.

Questions?

If you have any questions about your return, refund or exchange, please don't hesitate to reach us at contact@islahomev.shop or by phone at +34631264531.

Right of Withdrawal

Your right to withdraw

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. This means you are free to change your mind about your purchase during this period, with no need to justify your decision or provide an explanation.

Withdrawal period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

Where an order consists of multiple goods delivered separately, or of a good made up of multiple lots or pieces delivered separately, the 14-day period is calculated from the day you (or a third party you have indicated) take possession of the last item, lot, or piece.

How to exercise your right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision by means of an unequivocal statement, for example a letter sent by post or an email. It is not sufficient simply to return the goods without a clear statement of your intention to withdraw from the contract.

You may contact us using the details below:

Isla home V
Campo San Antón, 1, Centro
14010 Córdoba, Spain
Phone: +34631264531
Email: contact@islahomev.shop

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the 14-day withdrawal period has expired.

Effects of Withdrawal

Reimbursement of payments

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

This reimbursement will be made without undue delay, and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

Returning the goods

You must send back the goods or hand them over to us without undue delay, and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired.

You will have to bear the direct cost of returning the goods.

Summary of your obligations

  1. Notify us of your decision to withdraw within 14 days of receiving your goods, using the contact details above.
  2. Send the goods back to us, or hand them over to us, within 14 days of notifying us of your withdrawal.
  3. Cover the direct cost of returning the goods to us.

Once we have received your withdrawal notice, we will process your reimbursement in accordance with the timelines set out above.